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PricingDownload

How to pay

Paid Roots services are paid for by bank card right on the website. It takes a couple of minutes.

Payment steps

  1. Choose a service on the “Services and prices” page and press “Pay”.
  2. Enter the email your Roots app account is registered with – the purchase will appear on that account.
  3. Tick your agreement to the public offer and press “Pay”.
  4. The secure page of the Freedom Pay payment system opens. Enter your card details. If your bank confirms payments with a code (3-D Secure), it will send one by SMS or to its app.
  5. After payment you return to the website and see whether the payment went through. The purchase appears in the app on the account with the email you entered.

Payment methods

Visa and Mastercard bank cards, and Google Pay. Prices are in tenge (KZT) and include all taxes. If your card is in another currency, your bank converts the amount at its own rate.

VISA Pay

Security

Card details are entered on the Freedom Pay payment page, not on the Roots website. We neither receive nor store your card details.

Refunds

To cancel a service and get your money back, write to support@iritual.kz from the address you gave at payment, or quote the order number.

  • The purchase has not been used – no coat of arms generated, no book assembled, no film made: the full amount is refunded.
  • The purchase has been used – no refund is made, unless the result does not match the description of the service.
  • The result did not arrive through our fault – if a technical failure keeps you from getting the result within 3 business days after you have entered all the required details, the full amount is refunded.
  • Agent subscription – access opens immediately after payment, so no refund is made. The exception is when access did not work through our fault.

Refunds go to the same card you paid with, within 10 business days of receiving your request. When the money shows up on your account depends on your bank.

The full terms are in the public offer.

Purchases in the App Store and Google Play

If you buy inside the app through the App Store or Google Play, payment and refunds follow the store’s rules. Such a purchase can only be refunded through the store itself.

If something went wrong

The money was charged but the purchase did not appear, or the payment failed – write to support@iritual.kz and quote the order number from the payment result page.

Seller

ИП «imperial-ritual.kz», IIN 860306300854, Kazakhstan, support@iritual.kz.